Refund policy

Effective date: July 31, 2026

30-Day Return Window

Customers may request a return within 30 days after delivery. The item must be unworn, unwashed, unused, free from odors or alterations, with original tags attached and original packaging included. Proof of purchase or the order number is required.

To start a return, email support@tybidez.com with the order number and reason. TYBIDEZ will provide authorization instructions and the correct return address. Do not send a parcel without authorization. The authorized return address may differ from the business address.

Return Shipping and Fees

For a change of mind, fit, size, or color preference, the customer pays return shipping. For an incorrect, damaged, or defective item, TYBIDEZ will provide a prepaid return method or another appropriate resolution. No restocking fee is charged.

Customers should use a trackable return service and keep the receipt. TYBIDEZ is not responsible for a customer-arranged return lost before reaching the authorized return location.

Damaged, Defective, or Incorrect Items

Customers should inspect orders promptly and contact us within 7 days of delivery with the order number and clear photos. Depending on the circumstances, TYBIDEZ may provide a replacement, repair, full or partial refund, or another remedy required by law. The 7-day reporting request does not reduce non-waivable rights.

Non-Returnable Items

  • Gift cards.
  • Personalized or custom-made items.
  • Items clearly marked “Final Sale” on the product page before purchase.
  • Items worn, washed, altered, damaged after delivery, or returned without original tags, unless defective.

Sale-priced items remain returnable unless clearly identified as Final Sale before purchase.

Exchanges

Direct exchanges are not offered. Customers may return an eligible item and place a new order for another size or style.

Refund Timing

After an authorized return arrives, TYBIDEZ will inspect it and notify the customer. Approved refunds are sent to the original payment method within 5 business days. A bank or card issuer may require an additional 5–10 business days to post the credit.

Original standard shipping is free. Any optional expedited charge, if offered, is non-refundable unless the return is due to our error or applicable law requires otherwise.

Cancellations

Cancellation should be requested as soon as possible. TYBIDEZ will try to cancel an order that has not entered processing or dispatch, but cancellation is not guaranteed. If TYBIDEZ cannot ship within the promised time, it will provide a delay notice and the option to cancel the unshipped order for a full refund.

This policy does not limit remedies or rights that cannot be waived under applicable consumer-protection law.