Frequently Asked Questions

Orders and delivery

Where do you ship?

TYBIDEZ currently ships to eligible addresses in the United States.

How much is standard shipping?

Standard shipping is complimentary on eligible U.S. orders, with no minimum purchase.

When should my order arrive?

Estimated delivery is 10–15 calendar days from order confirmation, including normal processing and transit. Tracking is sent after dispatch. See the Shipping Policy for delay and address details.

Fit and product information

Are measurements in inches?

Yes. Product pages and the Size Guide use garment measurements in inches. Compare them with a similar garment you already own rather than relying only on a usual size label.

How do I find care instructions?

Follow the care label supplied with the garment. Product-page care guidance is shown only when it has been verified.

Returns and support

How do I request a return?

Email support@tybidez.com within 30 days after delivery and include your order number and reason. Do not send an item before authorization. We will review the request and provide the authorized return address and instructions.

Who pays return shipping?

For a change of mind, fit, size, or color preference, the customer pays return shipping. For a verified incorrect, damaged, or defective item, TYBIDEZ provides a prepaid return method or another appropriate resolution. Responsibility and the return destination are confirmed after the request is reviewed.

What if an item arrives damaged or incorrect?

Contact us promptly with the order number and clear photographs. We will review the issue and provide the appropriate next step. A request to report visible damage within seven days does not reduce non-waivable legal rights.