How do I initiate a return?

Step 1: initiate your return. After you’ve requested a return, kindly wait as we’ll email you return instructions within 24 hours.

If you have any questions, you can email us at asdwei1230@gmail.com and we will get back to you within 1-3 business days.

Step 2: Mail back your item(s) with a carrier of your choice

Step 3: Refund will be issued within 3-5 days after we receive your item(s). tybidez reserves the right to decline a return that does not comply with the conditions of our return policy.

Please do not send returns to the sender’s address on the package you received. Returns will not be accepted without submitting the request first.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must meet the following conditions:

For non-custom items (e.g., ready-to-wear designs without personalization): Unused, unwashed, and in the same condition as you received it, with original tags and packaging intact.
For customized clothing (e.g., items with your name, logo, or unique design): Eligible only if there is a manufacturing defect (e.g., faulty stitching, misprint, fabric damage) or we shipped the wrong item/size due to our error. Customized items must be accompanied by photo/video proof of the issue.

Several types of goods are exempt from being returned:

Customized items without defects (personalized products are made exclusively for you and cannot be resold).
Final sale items (marked “Clearance” or “Final Sale”).
Items damaged due to improper use, care, or accidental damage (e.g., incorrect washing, wear and tear).

Additional non-returnable items:

Gift cards (if applicable).
Downloadable digital products (if applicable).

To complete your return, we require a receipt or proof of purchase (e.g., order confirmation email) and your original order number.

Please do not send your purchase back to the manufacturer—use the regional return addresses provided below.

There are certain situations where only partial refunds are granted:

Non-custom items with obvious signs of use, missing parts, or damage not due to our error.
Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal). Please note that bank or payment provider processing may take an additional 3-5 days for the refund to reflect in your account.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Double-check your bank account or payment app transaction history.
Contact your credit card company or payment provider—refunds may take time to be officially posted.
Contact your bank for further clarification on processing timelines.

If you’ve completed all the above and still have not received your refund, please call our U.S. customer support at 818-351-7181.

Sale Items

Only regular-priced items may be refunded or exchanged. Final sale items (marked “Clearance” or “Final Sale”) cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective, damaged, or sent in error (e.g., wrong size/item due to our mistake). If you need to exchange a defective or incorrect item for the same product, please call our U.S. customer support at 818-351-7181 to notify us, then send your item to the corresponding regional return address listed below.

Exchanges for non-custom items (e.g., size/design changes for regular-priced, non-personalized goods) are allowed within 30 days of delivery, provided the item meets the return eligibility criteria.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is inspected. A gift certificate will be sent to you via email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. They will be notified of your return, and the refund will be credited to their original payment method.

Shipping Returns

To return your product, mail it to the regional return address corresponding to your location (see below).

You will be responsible for paying for your own shipping costs for returning non-custom items due to personal reasons (e.g., change of mind). Shipping costs are non-refundable. If you receive a refund for such returns, the cost of return shipping will be deducted from your refund.
We cover all shipping costs for returns/exchanges resulting from our error (e.g., defective items, wrong shipments).

Depending on your location, the time it may take for your returned item to reach us or for your exchanged product to be delivered may vary.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item if untracked shipping is used.

Regional Return Addresses

US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
Australia:
- Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
- Non-apparel orders (excluding phone cases): 338 Albert St, Brunswick VIC 3056
- Phone cases: 6 Axis Crescent, Dandenong South VIC 3175
Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil

Need Help?

For questions related to refunds and returns, please contact our U.S. customer support at 818-351-7181.